Customer Relations Office (U.R.P.) The office is located on the ground floor and open to the public as follows:  FACILITY FLOOR BUSINESS HOURS IRCCS Sesto San Giovanni (tel. 02.24209288) ground floor Monday to Friday 9 am to 6 pm Hospital Facility (tel. 0331.393214) second floor (entrance) Monday to Friday 9 am to 5 pm Struttura Ospedaliera di Castellanza (tel. 02.24209738) ground floor Monday to Friday 9 am to 5 pm Access to the URP (customer relations office) is open to all patients URP primary functions Receive suggestions, protests and complaints and provide immediate clarification or, if documentation needs to be collected, in the briefest time possible (max. 30 days). Put in practice the transparency commitment in relation to administrative activity, documentation access and correct information.. Survey patients’ needs and level of satisfaction on a regular basis and collaborate in adjusting the elements defining the quality of services. Is proactive in suggesting adjustments and corrections to promote a modernization of the facilities, simplified language and updating the ways the administrative department interface with patients. Complaint procedures Patients (ambulatory or hospitalized) should refer to the URP if they encounter problems or inefficiencies or if they wish to offer suggestions. Complaints can be presented either verbally or in writing. In any event, the patient can rely on the support of the URP. When a complaint is filed, the URP communicates the name of the inquiry manager to the patient and, should an inquiry require further investigation or specific information, the timing expected for its conclusion. The office informs the patient as quickly as possible, never over 30 days from the complaint’s filing, about the verifications made, the removal of the encountered irregularities and if a refund can be expected..

Useful Information  Included within our Hospital facilities are the following services: Coffee shop, for patients and guests – open every day from 7 am to 7 pm excluding Sundaysca Newspaper and Magazine stand, open everyday from 8 am to 12 excluding Sundays; in the Hospital facilities of Limbiate (MI) and Castellanza (VA) a newspaper trolley passes through all departments with papers and magazines. . Sportello Bancomat, in funzione 24 ore su 24. Public phones, with phone cards, prepaid cards are available from the newsstand or the coffee shop.   Transportation Reception is available to provide information on: public transportation, taxis and ambulance transportation. Reception will also call for local cabs. Smoking Smoking is absolutely forbidden in all hospital areas according to the law 584/1975 and subsequent additions/amendments (with fines from 25 to 250 euros). We invite you not to smoke for health and security reasons and because we have your well being at heart. Please note that smoke detectors are installed in all areas of our facilities Please note Access to children under the age of 10 is unadvisable. Children entering the facilities must in any event be accompanied by an adult assuming responsibility. Mobile, cellular phones cannot be used within the clinics due to possible interferences they may cause to electro medical equipment. Le Hygiene-sanitary Regulations Use of mobile phones is not permitted Smoking is not permitted. Animals are not allowed. Bringing food and cooling or warming devices (fans, heaters) is not allowed..