The Public Relations Offices (URP) of our Group aim to promote health by ensuring that all users have the right to correct information and effective communication.
Main functions of the URP
- Receive observations, objections or complaints and provide immediate clarification, or (in the case of proceedings with acquisition of documentation) as soon as possible (maximum 30 days).
- Implement the principle of transparency of administrative activity, the right of access to documentation and correct information.
- Systematically identify the needs and the degree of satisfaction of the patient and collaborate in adapting the factors that determine the quality of services.
- Propose adaptations and corrective measures to promote the modernization of structures, the simplification of language and the updating of the ways in which the administration proposes itself to users.
The user (inpatient or outpatient) is invited to contact the Public Relations Office if he or she encounters difficulties, disservice or if he or she wishes to make suggestions.
The complaint may be made verbally or in writing. In any case, the user may seek the assistance of the URP.
When submitting the complaint, the URP shall inform the user of the name of the person responsible for the investigation and, if there is a need to carry out specific investigations or in-depth investigations, the expected time frame for the investigation.
In any case, the office shall report to the user as soon as possible and no later than 30 days from the submission of the complaint, about the investigations carried out, the possible removal of the irregularities found and the possible recovery of the damage caused.
How to contact our Public Relations Offices