Useful Information

UGO: an accompanying service for patients, in agreement with the MultiMedica Group

UGO accompanies and assists the person

UGO supports visits, therapies and commissions
UGO manages home-hospital travel

As a family member “on request”

1. Ensures patient safety and autonomy
2. Gives support and more serenity to his family

Families who manage a loved one who is ill do their utmost to stand by his side, but their commitments do not always allow for sufficient presence. UGO intervenes to temporarily assume the role of the family member, facilitating the management of daily activities, the correct development of the therapeutic path and the respect of appointments.

What does a UGO Accompanier do?

UGO reaches the person at home to help them out and together they reach the health facility: UGO drives the user’s car or provides their own car.
In UGO hospital, he stays with the patient all the time and then takes him back home to the visit/seat finished.
Our accompanying persons are selected after verification of documents.
After a cognitive interview they are trained by the UGO Team and by external Health Partners.

How does UGO work?

The UGO driver can drive the patient’s car (a special kasko insurance is activated in this case) or make his car available.
During the time spent at the health facility, the patient is then assisted and helped to deal with administrative formalities and supported during visits and therapies, and then taken home once the visit is over.

Patients can access the service privately via the website at these addresses

IRCCS MultiMedica Sesto San Giovanni
Ospedale San Giuseppe Milano


For information about the service and its prices and for bookings you can consult the website accompagnamento.hellougo.com or contact the UGO Team at +39 392 9967718 or write an email to info@hellougo.com.

When booking, it is advisable to communicate that you have been informed of the service by the “MultiMedica Group”, to access preferential rates.

Asking for a UGO quote or booking the service is very easy.

With your Smartphone via app:

  • Download our ‘UGO Personal Assistant’ app and register
  • Access the app and choose the Accompanying Service on the homepage
  • Enter all the data required to view in real time the estimate
  • Do you approve it? Confirmation. Your request is sent, waiting for a UGO companion to accept
  • When the companion accepts the booking you are notified and you are in contact
  • In the menu à ‘My bookings’ à follow future services, current or past
  • Enter a reservation to view details, modify or cancel it
  • Payment is automatic via app through the method entered
  • Post service leave your feedback to help us monitor and improve quality

Through the site:

  • Access the dedicated section by clicking here: IRCCS MultiMedica Sesto SG and Ospedale San Giuseppe
  • Through the form ask for your quote by entering all the useful data
  • You will receive an email in response to your request with a summary of details and costs
  • The process will continue via email with your UGO contact person.
  • You will be put in communication with the companion dedicated to you
  • The service is ready to be delivered on the established date and time
  • Having problems with your form? Write to custmercare@hellougo.com

On the phone:

  • Call the reference UGO number: 3929967718 (guaranteed times: 9 am- 7:30 pm).
  • No one answers? Don’t worry, you’ll be contacted back in a short while.
  • Explain to the contact person your need and give you all useful information and directions to proceed
  • With the contact person you will be able to agree all the details of the service and payment